Refunds are only initiated under the following circumstances:
Desired product(s) are sold out
The indicated delivery destination is not within our shipping zones
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your M-Pesa account or original method of
payment, within a maximum of 5 working days.
Only regular priced items may be refunded, unfortunately sale items cannot
We do exchanges if a wrong product has been delivered as per the client
To return your product, we shall send a rider from our team to collect the
item(s) from you and deliver the accurate products as specified.
Alternatively you can head to our drop off point to exchange the products in
Depending on where you live, the time it may take for your exchanged
product to reach you, may vary. All exchanges should be done within 7
working days. During sales, the duration might be longer due to large order