Most frequently asked questions

How do I cancel an order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for delivery. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Do you accept pre-orders?
Yes we do, delivery duration is three weeks.

When will my order Ship?
Orders within are Nairobi usually processed and delivered same day whereas orders outside Nairobi are couriered immediately and pickup is ready the following day


Still have questions?